Customer Experience Professionals Government Leadership Metrics 
eglobalis
OCTOBER 1, 2017
The CXPA helps customer experience professionals make customer experience management an integral part of how their companies operate and to enable customer experience professionals to embed transformation across their organizations. Our Local Leadership Team in Germany, Switzerland and Austria.
TechSee
JUNE 16, 2022
Paul is a Transformational, hands-on, customer service department leader with extensive experience using performance metrics, lean process improvements, and positive leadership in building effective, efficient, and happy customer service departments. Paul Husar, Senior Call Center Manager at LG Electronics.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ijgolding
JANUARY 15, 2016
‘The Confused’ – increasingly, I am coming across organisations that are just confused by Customer Experience. They often think that CX is a ‘project or an initiative’ that will ‘cost money’ and are likely to have a lack of ownership or governance from the very top. Customer Experience Strategy.
Lumoa
JANUARY 9, 2018
Organizations will want quantitative justification of their investment in great customer service. Organizations will continue to look for more effective ways of gaining real-time customer intelligence rather than rear-view-mirror methods like surveys. This will push more aggressive change driven by Customer Experience professionals.
Amity
APRIL 25, 2016
Dave’s posts infuse his experience and thought leadership to enable SaaS companies to deliver world-class retention and growth. VP of Client Experience & Transformation - ADP. GM & SVP, Global Customer Success - CA Technologies. Joel is respected thought leader on SaaS business models and metrics.
SurveySensum
JULY 14, 2020
XM Scientist and Co-Founder at Effectly AB and experiasummit.com, Joakim Thörn is a subject-matter expert and a speaker who specializes in facilitating and helping clients expand their market presence through experience-based differentiation. Diane Magers – CCXP, CX Expert, Founder and Chief Experience Officer at Experience Catalysts.
Lumoa
OCTOBER 31, 2018
Organizations will want quantitative justification of their investment in great customer service. Organizations will continue to look for more effective ways of gaining real-time customer intelligence rather than rear-view-mirror methods like surveys. This will push more aggressive change driven by Customer Experience professionals.
Expert insights. Personalized for you.
49 
Let's personalize your content