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5 Top Customer Service Articles For the Week of May 21, 2018

ShepHyken

My Comment: Starbucks is a leader in customer service and experience. Books have been written about the Starbucks experience. Here is a short article that shares five insights into how Starbucks innovates CX. Customer service worst practice: everything you shouldn’t do when supporting customers by Niamh Reed.

Article 83
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5 Top Customer Service Articles for the Week of April 1, 2019

ShepHyken

Customer Service Is Poised for an AI Revolution by Vala Afshar. ZDNet) AI is viewed by customer service decision makers and agents alike as a boon to the customer and employee experience. A Complete Guide to Social Media Customer Service by Anna Bredava. Follow on Twitter: @Hyken.

2019 100
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5 Top Customer Service Articles of the Week 5-23-2022

ShepHyken

(CustomerThink) Your growth at every level — financially, reputationally, professionally, and personally — is superior when customer, employee, and partner experience are managed as a team sport. 3 Common Customer Complaints and How to Address Them by DP Taylor. If you’re not, still read it.

Article 65
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5 Top Customer Service Articles for the Week of March 18, 2019

ShepHyken

1 0 Tips to Build a Customer Centric Work Culture by Vandita Grover. MarTech Advisor) We list 10 customer experience (CX) tips that will establish customer centricity as the core philosophy of your organization and help create a customer-focused environment across your company. Follow on Twitter: @Hyken.

2019 87
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Excellent Customer Service Is Your Company’s Secret Weapon

Integrity Solutions

In fact, exceptional customer service is more than a functional role; it’s a purpose, rooted in a culture and an understanding of what it means to be truly customer-focused. Mistakes happen, but people who provide exceptional service go a long way toward cementing loyalty to the brand, even when an issue comes up.

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Customer Experience Influencers You Must Follow – Part 2

Customer Guru

She is a renowned expert on customer relationship management (CRM), customer service strategies, and ROI. with the intent of helping business leaders and organizations in improving their company culture and aligning the employees and their products/services towards the customers’ needs.

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Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

As the author of Be Your Customer’s Hero, the founder of the popular Customers That Stick® blog, and the co-host of the Crack the Customer Code podcast, Adam regularly shares his customer experience and customer service insights with a global audience. Arie Goldshlager.