CSM Magazine

SEPTEMBER 28, 2016

They became the “love airline” with the flashy flight attendants and the most entertaining flight experience. The President Emeritus, Colleen Barrett, has a favorite saying about Southwest Airlines: “We are a Customer Service Company; we just happen to fly airplanes.”. People are never hired; they’re “cast for a role.”

Customer Focused 96

Customer Focused Airlines Culture E-support 96

ShepHyken

AUGUST 1, 2022

Inspired by the company’s namesake, Cesar Ritz (who said “the customer is always right”), the brand continues to be synonymous with luxurious and nurturing guest experiences. So let’s explore five lessons on fostering service excellence and elevated experiences. Start by reading this article.

Article 70

Article 2022 Customer Service B2C 70

ShepHyken

FEBRUARY 25, 2019

Today’s customers expect trust, and as the author states, it “has become the indispensable connective tissue between brands and customer loyalty.”. How teaching your employees to provide great guest experiences increases sales by Alyssa Hanson . It’s what can keep you in business! Follow on Twitter: @Hyken.

2019 88

2019 Article Customer Service Guest Experience 88

ShepHyken

SEPTEMBER 24, 2018

Tom Reilly Training) Hilton is known for their award-winning guest experience. They are also known for their customer service, so when they share what is referred to as “The Hubspot Customer Code,” we should take notice. Here are ten ways that Hubspot nails customer service and CX.

Article 88

Article 2018 Customer Service Contact Center 88

ShepHyken

OCTOBER 3, 2016

Now he turns to wearable technology (the Apple Watch) to take the guest experience to the next level. 15 Reasons Your Customers Don’t Like You (Infographic) by Mary Shulzhenko. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. Follow on Twitter: @Hyken.

2016 124

2016 Article Airlines Customer Service 124

SurveySparrow

JUNE 30, 2023

Considers emotional connections, perceptions, and customer satisfaction. Involves multiple departments within an organization, including marketing, sales, customer service, and operations. Aims to create positive and memorable experiences that foster customer loyalty and advocacy.

Customer Experience Design 52

Customer Experience Design Customer Experience Touchpoint Net Promoter Score 52