Kayako

MAY 18, 2017

Ideally, these tools talk with each other to share information about billing, support, marketing efforts, sales, and engineering initiatives. The information is available, yet customer support teams still struggle to access all of the elements needed to visualize the customer journey in its full context.

Loyalty 89

Loyalty Customer Journey Exceptional Customer Service Lifetime Customer 89

Totango

MARCH 21, 2019

Realizing lifetime value from your customers is about generating lifetime value for your customers. That’s the central tenant of the customer success approach to business. So, what customer success team goals can help your enterprise generate real results? The Top Customer Success Team Goals.

Customer Success 86

Customer Success 2019 2020 ROI 86

Totango

MAY 23, 2019

Rather, they are a function of the customer experience. To create happy customers, you have to shift your focus from the sales event and toward the ongoing nurturing of existing customers. Such careful attention to the customer and a positive customer relationship will make this process simple and natural.

Customer Success 74

Customer Success Customer Centricity ROI Metrics 74

Totango

SEPTEMBER 19, 2019

You need customer data to track progress toward goals, deliver on promises, and continually upgrade your product. Doing so will help you raise satisfaction rates and cultivate lifetime customers. Customer-centric uses of data help ensure every employee knows their role and what information to gather.

Customer Centricity 59

Customer Centricity Lifetime Customer Customers Events 59

Optimove

NOVEMBER 14, 2019

Optimove has partnered with world-class vendors of marketing, customer communication and operations infrastructure platforms, to provide a true end-to-end solution for highly effective customer marketing. As the B2B division of 888, Dragonfish helps gaming companies optimize the player experience and maximize lifetime customer value.

Multi-Channel 40

Multi-Channel 2008 E Commerce Sports 40

Gainsight

APRIL 9, 2019

At Gainsight, we believe that cultivating lifetime customers requires two things: value from your product/service and a great experience throughout the customer journey. But, if they need to talk to Sales, they also have that option. Join us for a demo so you can see Gainsight PX in action! SurveyMonkey.

Engagement 72

Engagement NPS Lifetime Customer Feedback 72

Totango

AUGUST 8, 2019

Imagine if you could give your customers that “day 1” feeling of excitement and potential throughout the entire customer journey. That’s the goal Amazon CEO Jeff Bezos has for his customers. The rise of the subscription economy has empowered customers to pursue short-term, low-risk commitments.

Customer Centricity 91

Customer Centricity Customer Relationships Metrics Lifetime Customer 91