Customer Guru

AUGUST 21, 2018

John is an “Ex-Disney Guy” and Customer Experience Coach. He is a leading contributor to Tourism, Hospitality and Service Industries alike. John is consistently helping his clients create a magical customer experience like Disney. He brings a wealth of knowledge and hands-on experiences to his keynotes and seminars.

Customer Experience 115

Customer Experience Consulting Books Customer Experience Professionals 115

John Paul

JULY 26, 2018

To stay relevant, concierge and customer loyalty companies must speed up the pace of innovation and adopt new strategies, while also striking the right balance between dedicated human interaction and digital automation. Here are five specific technologies that will change the concierge landscape this year.

2018 45

2018 Technology Hospitality Hotels 45

SurveySensum

JULY 14, 2020

Customer Experience Manager at Cape Union Mart Group, Kia Abbott is driving the journey to become a customer-led, data-driven organization that can effectively create meaningful customer experiences that delight customers in stores and online. Andrew McFarland – Chief Customer Officer at Black Box.

2020 132

2020 Customer Experience Magazine Consulting 132

ProProfs Chat

AUGUST 8, 2019

Here’s what the brand can do to maintain itself in a market which is flooded by more innovative newbie companies. How Does Apple Build Good Customer Service Stories. Before Apple planned on opening its retail stores, the brand decided to send its managers to Ritz Carlton hospitality training. What McDonald’s Can Do?

Customer Service 51

Customer Service Airlines E-support Brands 51

SmartKarrot

JANUARY 18, 2022

Found by Manoj Dawane in 2016, VTION is an Indian-origin media technology innovation company that aims at measuring media audiences by analyzing consumer trends and behaviors. The real-time data provided by VTION provides valuable insights that help marketers and advertisers understand customer behaviors. CloudCherry.

2011 11

2011 E Commerce E-support 2008 11