CSM Magazine

JUNE 8, 2023

When people have pleasant, positive reactions while navigating returns or troubleshooting other issues, they’ll want to return to your store or services again and again. That gives companies with stellar customer service a serious competitive advantage. Perhaps the most popular customer service perk Amazon offers is Prime.

Exceptional Customer Service 52

Exceptional Customer Service Customer Service Airlines Travel 52

SurveySensum

SEPTEMBER 21, 2023

This strategic move resulted in doubling their business, showcasing the power of leveraging customer retention to drive growth. Well, acquiring new customers can costs you five times more than keeping the ones you have. So, customer retention is indeed crucial. What is the Customer Retention Rate?

Customer Retention 52

Customer Retention 2023 Loyalty Programs Travel 52

SurveySensum

JANUARY 26, 2024

Ensuring a Positive Industry Reputation : Word of mouth travels fast, especially in the digital landscape. Encourage satisfied customers to leave positive reviews on platforms like Google, Yelp, etc, or industry-specific review sites like G2 for SaaS products. So, what strategies do you need to use at this stage?

Customer Journey 52

Customer Journey Social Media Touchpoint Webinar 52

SurveySensum

SEPTEMBER 26, 2023

Customers were signing up but not sticking around, and her SaaS platform was inundated with user complaints. In the competitive world of SaaS, the battle for customer retention and product adoption can be fierce. Your SaaS feedback platform acts as a bridge, connecting you directly to the voices of your customers.

Management 52

Management Demo User Experience Measurement 52

Kayako

MAY 11, 2017

By always looking for what more you can do for your customers , you’ll ensure your company holds a place in your industry as a thought-leader and pioneer. Anticipating the needs of your customer to provide exceptional customer service. To do so, you’ll need to know: Who your customers are.

Customers 99

Customers Customer Journey Customer Retention 2014 99

SurveySensum

JULY 13, 2023

Understand your customer’s expectations regarding personalized offers, rewards, loyalty programs, and customer service – these are important factors when it comes to customer retention. Touchpoints Post-purchase services, customer support, loyalty programs. Then you tend to buy from them.

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

Understand your customer’s expectations regarding personalized offers, rewards, loyalty programs, and customer service – these are important factors when it comes to customer retention. Touchpoints Post-purchase services, customer support, loyalty programs. Then you tend to buy from them.

Retail 52

Retail Customer Experience Touchpoint Social Media 52