Customer Satisfaction Innovation Net Promoter Score Telecommunications 
Alida
MARCH 21, 2018
Note: This article is part of our ROI Matters series , which explores the value of research ROI to C-suite executives and leaders in product innovation , customer experience, marketing and customer insight. . Better still, Alliant has improved the overall customer experience.
Alida
MARCH 23, 2017
Telecommunication companies are under immense pressure to provide better, faster services. According to Jen Palmer from T-Mobile , “If we don’t provide the service our customers want, expect and deserve, they can leave us.” As a result, telecom leaders take customer experience metrics like Net Promoter Score (NPS) very seriously.
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Lumoa
JULY 21, 2022
There are many factors contributing to this result, but one of the most impactful may just be the change in needs and expectations from telecom’s customers. . During the pandemic, European telecommunications providers had to meet the need for new services and adjust to a rapidly growing demand.
SurveySensum
JUNE 24, 2019
Customer feedback collected and analyzed by using algorithms can redefine the way telecom companies used to take care of customer satisfaction. Lately, a study has been revealed that customers are likely to pay more for a telecom operator based on service over price. What is Net Promoter Score (NPS)?
Optimove
JANUARY 16, 2024
Product Innovations: OptiText : In January, we introduced OptiText, a native, personalized SMS solution that seamlessly integrates into our clients’ marketing strategies. Opti-X has transformed digital experiences across various touchpoints, resulting in higher customer satisfaction and improved conversion rates.
Second to None
AUGUST 9, 2018
One recent example happened in the telecommunications industry. Because they were basically the only option for customers, many cable providers managed to maintain consistent profit levels and customer retention rates even though their customer service and satisfaction scores were increasingly dropping.
Eptica
JANUARY 25, 2017
Date: Wednesday, January 25, 2017 The 5 trends brands need to address for improved customer service. Author: Pauline Ashenden The latest Institute of Customer Service (ICS) UK Customer Satisfaction Index (UKCSI) has a positive message for everyone involved in customer service. Published on: January 25, 2017.
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