CSM Magazine
NOVEMBER 2, 2023
The two organizations seek to leverage state-of-the-art technology to transform employee training within the customer experience industry. This partnership marks a significant milestone for both companies in their commitment to elevate customer service training through cutting-edge solutions.
Magellan Solutions
MAY 3, 2022
In Microsoft’s State of Global Customer Service Report , 95% of respondents named customer service as an important factor in choosing and being loyal to a brand. In this article, there are four lines of companies that outsource call centers overseas, these are: Telecommunications and Technology Companies.
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Magellan Solutions
MAY 6, 2020
In Microsoft’s State of Global Customer Service Report , 95% of respondents named customer service as an important factor in choosing and being loyal to a brand. In this article, there are four lines of businesses that outsource call centers overseas, these are: Telecommunications and Technology Companies.
Magellan Solutions
MARCH 24, 2020
Companies that Outsource Customer Service. Telstra Corporation is the largest telecommunications company in Australia which provides products and services spanning from telecommunications networks to the Internet of Things. Choosing the Right Customer Support Provider is Key. The Principal Financial Group.
ShepHyken
JUNE 5, 2017
How Are Manufacturers Prioritizing the Customer Experience? by Scott Stone (CustomerThink) If you think customer experience is an issue of priority only for customer-facing industries like retail and telecommunications, think again: Statistics show that customer experience affects all industries directly.
Myra Golden
OCTOBER 18, 2016
Make sure you’re focusing on what matters to your customers. An Australian call center in the telecommunications industry stopped scoring agents on productivity metrics like these, and began focusing on meeting customers’ needs. Make sure you’re measuring what really matters to your customers.
Myra Golden
OCTOBER 18, 2016
Make sure you’re focusing on what matters to your customers. An Australian call center in the telecommunications industry stopped scoring agents on productivity metrics like these, and began focusing on meeting customers’ needs. Make sure you’re measuring what really matters to your customers.
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