Confirmit

NOVEMBER 5, 2018

Earlier in the month, we held our 5 th Annual Insurance Summit in New York where the overall theme was rejuvenating your Customer Experience (CX) program. Starting us off was Confirmit’s SVP of Sales, Greg Rich, as he welcomed the full room of Insurance clients, prospects, executives and ACE Award winners.

Insurance 40

Insurance Events Presentation 2018 40

Confirmit

JANUARY 15, 2020

They highlight Confirmit's deep expertise across Voice of the Customer and Market Research, and discuss how Confirmit helps them to reach their objectives. Voice of the Customer Voice of the Employee Market Research Videos.

Insurance 52

Insurance 2019 Customer Centricity Customer Voice 52

Confirmit

NOVEMBER 16, 2020

The 2020 ACE Award Winners’ Showcase celebrates companies for whom the customer and employee experience have become integral to their success, delivering better business outcomes; increased revenue , reduced costs , and company-wide culture change. We are proud to share the success of such innovative and people-centric teams.

2020 52

2020 Insurance 2019 Touchpoint 52

ClearAction

DECEMBER 16, 2017

New starters are often surprised at how important focusing on the customer is to us and how good Amazon is at doing that. … As a result, USAA has a long history of topping industry lists for best customer service. Their aim is to have an emotional impact on the customer and be viewed as delivering above-average or Wow service.

Customer Centricity 59

Customer Centricity Engagement Culture Insurance 59

ClearAction

DECEMBER 12, 2017

New starters are often surprised at how important focusing on the customer is to us and how good Amazon is at doing that. … As a result, USAA has a long history of topping industry lists for best customer service. Their aim is to have an emotional impact on the customer and be viewed as delivering above-average or Wow service.

Customer Centricity 54

Customer Centricity Engagement Culture Insurance 54

Confirmit

MARCH 6, 2018

Clients like Virgin Money and Philadelphia Insurance share their award wins in annual reports to demonstrate the value in what they do. But true Voice of the Customer programs that drive business change and improve customer experiences are still something very special. Stand out from the crowd! Surveys are everywhere!

Insurance 61

Insurance Download Customer Voice Innovation 61

Alida

OCTOBER 23, 2017

Colella shared a similar example, noting that insurance provider Sun Life Financial has saved approximately $850,000 in research costs since establishing its insight community in 2015. The company’s VP of stop-loss said insight communities and listening to the customer voice are now part of the department’s strategic planning road map.

ROI 153

ROI Customer Relationships Insurance Advertising 153