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NICE inContact
MAY 12, 2017
As each of these business functions reinvent themselves for a digital world, the impact of technologies like analytics, artificial intelligence and the Internet of Things will be felt across all of these processes. Is Cloud Contact Center the New Normal? And I ought to know. So, what were the contact center themes this year?
Magellan Solutions
JULY 29, 2021
The shift away from voice operators threatens many of the 1.3 The shift away from voice operators threatens many of the 1.3 Furthermore, the country’s IT and Business Process Association expects the sector to employ just 1.4 Furthermore, the country’s IT and Business Process Association expects the sector to employ just 1.4
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ijgolding
OCTOBER 6, 2014
This blog post is written to mark the second global Customer Experience Day on Tuesday 7th October 2014. What you are about to read are the exploits of one Customer Experience Professional as he went about his business during a working week. This particular business has fantastic people, yet their desire to accept change is less overt.
CX Workout - Ideas Blog
OCTOBER 3, 2018
Three Ways to Turn Data Into Experiences – Story Miners & CX Workout from Mike Wittenstein on Vimeo. Full transcript below: Hello everyone! Thank you so much for joining us for today’s webinar. My name is Alexander Doak and I’m the Director of Customer Success at CX Workout. Mike, over to you.
CX Workout - Ideas Blog
OCTOBER 3, 2018
Some of these things are going to be pretty straight forward, and some of them are going to come at you from left field, but I think you’ll see that this different perspective that I’ll introduce will be very, very valuable to you. Three Ways to Turn Data Into Experiences – Story Miners & CX Workout. Mike, over to you.
CX Workout - Ideas Blog
OCTOBER 3, 2018
Three Ways to Turn Data Into Experiences – Story Miners & CX Workout from Joe Wheeler on Vimeo. Full transcript below: Hello everyone! Thank you so much for joining us for today’s webinar. My name is Alexander Doak and I’m the Director of Customer Success at CX Workout. Mike, over to you.
Currency Alliance
NOVEMBER 17, 2020
If 2020 has taught us anything it is that diversification (or luck from being in the right sector) can be a lifeline. It allows us to keep customers engaged when business plans fly out the window, due to marketplace calamities, such as the Covid-19 pandemic. We crave convenience and more intuitive, personalized experiences.
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