ViiBE Blog

AUGUST 18, 2021

First of all, a properly structured customer feedback survey can give you a good overview of your customer base. CRM has other benefits too, which we’ll come back to in a moment. Finally, using remote assistance software like ViiBE can allow you to gather customer feedback on a large scale. Free Retail E-book available now!

Customer Centricity 52

Customer Centricity Net Promoter Score 2021 E-support 52

CSM Magazine

MARCH 27, 2020

The definitive guide to supporting customers from product to retention by Emil Hajric, CEO at Helpjuice.com. Bad customer support is harder to spot, but it runs deeper than a quick social media fire that needs extinguishing. On the other hand, good customer support does the opposite—exponentially. What is Customer Support?

Social Media 52

Social Media E-support Customers Call Center 52

transcosmos Information Systems

SEPTEMBER 5, 2018

Having one when establishing social media customer support is critical in making it efficient. This allows you to cover all comments, feedback and questions that you need to address. Set up a dedicated channel for support. Best Social Media Customer Support Practices. Document tracking of comments and feedback.

Social Media 69

Social Media E-support Document Customer Service Strategies 69

Inbenta

MAY 7, 2021

Take a look at customer feedback, online reviews, and data on customer retention. You can use technology to monitor performance, while feedback from high-performing agents can be used to help those struggling to keep up. Omnichannel and multichannel strategies offer plenty of opportunity for learning about customers.

Customer Service 116

Customer Service Social Media E Commerce E-support 116

SurveySparrow

AUGUST 16, 2022

You can create all types of forms like registration, application, contact, request, feedback, etc. . You can add forms, present images, share documents, and collect data with the Jotform application. You can also use your Jotform-made applications for E-Commerce. Features of Jotform: Drag-and-drop app builder. 70+ app widgets.

E Commerce 52

E Commerce Social Media Omnichannel 2022 52

SurveySparrow

JULY 25, 2021

You want the best feedback tool for your business – everyone does. Why businesses love it: Unlike most Formsite alternatives, SurveySparrow is an omnichannel software bundle rolled into one platform. In addition, we offer solution-specific packages for our NPS software and 360° employee feedback tool. Standard support.

2021 52

2021 E-support E Commerce Omnichannel 52

SurveySparrow

MAY 31, 2023

SurveySparrow One of the best omnichannel experience management platforms, SurveySparrow ’s intuitive design coupled with powerful features makes it one of the Formplus alternatives you need to consider. You can send chat surveys, conversational forms, NPS surveys, offline surveys, and 360 feedback surveys. are available.

E Commerce 52

E Commerce E-support Insights NPS 52

Pointillist

AUGUST 18, 2021

In this discussion, our panel explored five major findings: Top Performers Succeed with Journey-based Approaches Quantifying CX ROI Remains the Top Challenge for Third Consecutive Year Digital Transformation Succeeds by Focusing on Your Customer CX and Marketing are Not Aligned Delivering Exceptional Omnichannel Experiences is Still an Obstacle. ??

Customer Journey 40

Customer Journey Omnichannel Measurement Social Media 40

Oracle

OCTOBER 8, 2018

Such limited communication capabilities meant little support and flexibility, and less certainty for the tech, the dispatcher, or the customer about how long jobs would take or when a problem would be resolved. Workforce efficiency, business trends, and customer feedback—just to name a few—are now measured in real time. Data analytics.

E-support 207

E-support Competitive Advantage Document Connections 207

SurveySensum

JULY 14, 2020

He specializes in customer success, customer experience, SaaS start-ups, B2B & B2C marketing strategy, and e-commerce. He is currently at Forrester as a Senior Customer Experience Advisor where he is supporting Senior CX Leaders from FTSE 500 companies across the EMEA region. LinkedIn: [link]. Website : [link]. LinkedIn : [link].

2020 132

2020 Customer Experience Magazine Consulting 132

SmartKarrot

NOVEMBER 2, 2020

To stay connected to your audience seamlessly through the synchronicity of e-mails and connect so easily anytime is amazing.”. “Thank you for your feedback” are the five words she swears by. For each mask that is purchased, we will donate one face mask to nonprofits supporting those on the front lines.

Customer Retention 21

Customer Retention E-support Social Media E Commerce 21

ShepHyken

APRIL 7, 2023

The four main categories of customer pain points are productivity, finance, process, and support. Your support staff is expected to respond as soon as a consumer raises a question. Your support staff is expected to respond as soon as a consumer raises a question. To reduce irritation, they seek to maximize their time.

E-support 48

E-support E Commerce Advertising Consumers 48

SmartKarrot

JANUARY 20, 2022

For example, Sequel MGA, the company’s MGA product, enables MGAs to manage their end-to-end processes – from product distribution and document preparation to policy administration, reporting, and accounting – through a simple, intuitive, and user-friendly interface. Triptease is a SaaS startup based in the United Kingdom. ScreenCloud.

Hotels 10

Hotels Social Media Advertising Transportation 10