Document NPS Roadmap ROI 
Gainsight
SEPTEMBER 28, 2022
Simplicity should impact: How you innovate: As your company and customer base matures, it can be appealing to plot every little feature request onto your product roadmap (especially the ones coming from your largest, highest-paying customers). Have clarity and reasoning behind your roadmap. How to keep things simple.
Centercode
APRIL 16, 2019
I always recommend making a program metric roadmap. Start by documenting a variety of metrics, then prioritize them (or ask your leadership to help you prioritize them). Start by showcasing submitted issues, then build a plan for implementing idea and praise submissions into your product metric roadmap. Example Metrics.
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Retently
AUGUST 26, 2019
There are plenty of reasons to use feature request boards: It makes your customers feel like their voices are actually heard, and that they’re actively contributing to your product roadmap. As for what types of surveys you can use, here are your options: NPS (Net Promoter Score). NPS Survey Template. NPS Survey Template.
CustomerSuccessBox
JUNE 8, 2021
Conduct strategic Business Reviews(EBR and QBRs) to understand the customer lifecycle milestones, and also to communicate the value of the product and showcase product ROI. Effectively communicate customer learnings to the sales and product team to help direct the roadmap of the company. Lead Cross-Functional Team.
Waypoint Group
AUGUST 1, 2018
Your company needs clear processes that capture and self-document what’s working, not-working along with the plan forward. I hope you don’t just want a vanity metric… I think we’re all tired of those NPS press releases that promote a company’s own artificially-high/gamed Net Promoter Score.
Thematic
MARCH 29, 2020
The most popular customer feedback surveys are Net Promoter Score (NPS) and Customer Satisfaction (CSAT) surveys, which are typically sent daily, monthly, quarterly, once or twice a year, depending on how many customers you have and how quickly you iterate. Advantages: Easy to setup, cheap, scalable with the right survey analysis software.
SmartKarrot
MARCH 7, 2022
Define, drive, and demonstrate the value (ROI) delivered to Urbint’s customer base. Deliver key success metrics such as NPS and Net Recurring Revenue. Meet net retention and CSAT/NPS KPIs through data-driven analysis, planning, and execution. Manage a portfolio of accounts with a focus on renewals and up-sell conversations.
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