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How can live chat integration with co-browsing improve CX?

ViiBE Blog

Anna Gorina February 28, 2022 Share this article Contents Share this article Contents Enhancing the Digital Experience with Remote Assistance Free Retail E-book available now! Download now Live chats are confidently becoming an essential tool for any digital business.

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The complete guide to navigating social media advertising

BirdEye

Social media advertising has changed the marketing and advertising world by making it easier than ever for businesses to reach their target audience. With billions of active users across platforms, social media advertising offers a level playing field to reach a vast audience and build brand awareness.

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Total Economic Impact™ Study Finds Kustomer’s CX Platform Produces More than 400% ROI

Kustomer

New York, NY – August 3, 2021 – Kustomer , an all-in-one, top-rated AI-powered CRM for modern customer experiences, today releases findings from Forrester’s Total Economic Impact™ (TEI) study showing that organizations that switch to Kustomer see up to a three-year 422% in return on investment (ROI). TEI Study Findings.

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A Comprehensive Guide to Chatbot Software

Comm100

Firstly, today’s consumers are increasingly demanding support that is fast and 24/7. When built well, chatbot software reduces support costs. Immediate support. Thanks to the directness of modern technologies, today’s customers increasingly expect an immediate response from support.

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8 Things a CCM Application Can Do for Your Business

Ecrion

People will trust you and will feel comfortable making returns, supporting your software, or engaging in any other kind of business dealings you specialize in. You’ll be able to communicate with customers across phone, e-mail, social media and other platforms using the same branding, and will develop a better rapport.

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Master customer intelligence in 5 steps

Qualtrics

Marketing, IT and Customer Experience (CX) teams may already do this by collecting customer data from social media , surveys , website and sales transactions. A well-connected and supportive set of leaders behind your vision can create amazing results. Invest in customer experience technology. Social media engagement.