BirdEye

JANUARY 5, 2023

Understanding which metrics to track and measure will help make more data-driven decisions. While it’s important for an online reputation manager to understand the technical aspects of the job, it becomes a must-have skill set when working for a multi-location organization. SEO Local Search Checklist – Download Now.

Management 98

Management Multi-Channel Social Media Interaction 98

Maru Group

AUGUST 14, 2018

Maru/edr have measured online satisfaction for almost two decades. We understand the key drivers behind on-the-day satisfaction and regularly advise top retailing brands on how to deliver better digital experiences with proven ROI. Opportunity to delight customers and drive higher revenue.

Books 40

Books Hospitality Retail Banking 40

Qualtrics

NOVEMBER 20, 2020

With social distancing measures still widely in place, retailers have a tough job ahead to prepare their employees, protect their customers and keep sales coming in. Workplace safety measures. Despite a large move to online shopping, some retail stores are remaining open to offer in-person shopping under tighter safety precautions.

Retail 26

Retail 2020 Brands Events 26

Responsetek

MAY 8, 2018

Customer Experience Management (CEM) is a methodology of measuring business performance based on the voice of the customer at all touch points in order to drive continuous customer-focused improvements. Some considerations: What is our primary goal as we measure and strive to improve the overall customer experience?

CEM 40

CEM Insurance Telecommunications Customer Satisfaction 40

Hero Digital

NOVEMBER 26, 2018

Decentralized measurement creates disjointed marketing channels, where each brand message stands alone online, on a billboard, or in your store. To stand out in a tech world with one-to-many communication, your brand must provide a seamless experience across all of your customers’ favorite channels.

Multi-Channel 46

Multi-Channel Roadmap Touchpoint Return on Investment 46

Chattermill

NOVEMBER 4, 2018

If you’d like to understand more about the topic then download our text analytics report here ). Advanced text analytics platforms should enable various sources of unstructured data to be viewed and measured using relevant scores to visualise sentiment and topic analysis across every part of the customer journey in real time.

Social Media 76

Social Media Net Promoter Score Feedback CEM 76

Lumoa

APRIL 3, 2018

The question is, how can you measure it? The Net Promoter Score (or NPS) was designed by Fred Reichheld in 2003 to measure loyalty. That time, customer experience management was still unknown to the most of the business doers. Do you want to measure the overall experience? The Net Promoter: what is it?

Net Promoter Score 134

Net Promoter Score NPS Touchpoint Feedback 134