Hello Customer
MAY 17, 2020
“More than ever businesses have to listen to their customers”. This is the official press communication concerning Hello Customer’s latest fundraising round. Hello Customer, the SaaS company that offers the most complete feedback insights platform, automating capturing, analysing and reporting on feedback and customer data, continues its strong growth.
Michel Falcon Experience
MAY 17, 2020
My friend Shane Skillen and I surveyed 1,350 employees across North America and asked them dozens of questions about coming back to work. You can read the report by clicking the link below. [link]. A few things that I believe business owners and leaders will find interesting include: 38.1% of respondents are going to find another employer and 17.1% will go back to school.
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Hello Customer
MAY 17, 2020
“More than ever businesses have to listen to their customers”. This is the official press communication concerning Hello Customer’s latest fundraising round. Hello Customer, the SaaS company that offers the most complete feedback insights platform, automating capturing, analysing and reporting on feedback and customer data, continues its strong growth.
NICE inContact
MAY 17, 2020
Last week, I noticed headlines announcing yet another business that’s decided it “won’t reopen half its offices after pandemic, amid restructuring and work-from-home success”. Maybe that’s not so shocking, though, considering that work-from-home contact center agents have an 80% better retention rate than those working out of a physical call center (according to a recent ICMI benchmark study on agent experience).
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Optimove
MAY 17, 2020
“CRM managers, like all professionals, are constantly searching for the next step in their career development. As they gain experience, they adopt more sophisticated tools and practices. But what does that evolution look like? And what defines each step in the process? In this white paper, we shed some light on these questions, based on our years of experience working with thousands of CRM managers.” The post The CRM Manager’s Evolution Curve appeared first on Optimove.
CXDNA Update brings together the best content for customer experience professionals from the widest variety of industry thought leaders.
Optimove
MAY 17, 2020
“Optimove provides data and analytics-based services for planning, executing, measuring, and optimizing customer marketing plans” The post Optimove Acquires Event Streaming Startup Axonite appeared first on Optimove.
Optimove
MAY 17, 2020
“Amit Bivas, vice president of global marketing at Optimove, answered six questions about the Covid-19 crisis and its effects on the Israeli tech sector” The post The Impact of Coronavirus on Tech Won’t Differ by Region, Says Optimove Exec appeared first on Optimove.
Optimove
MAY 17, 2020
“The month of February brought about a slowdown for sports betting providers, with a clear decrease in the average deposit amount” The post Optimove iGaming Pulse – February 2020 appeared first on Optimove.
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