CSM Magazine

AUGUST 8, 2023

Voice of the Employee (VoE) is just as en vogue as Voice of the Customer (VoC). Give them permission to step outside of rigid rules, processes and scripts that dehumanise their participation. For more ideas on how to drive employee engagement, read our other blogs and stay connected with all things CX by visiting The CX Lab.

Engagement 52

Engagement Contact Center 2022 Customer Centricity 52

Circular Edge

MAY 6, 2022

Blog Credit: Ian McCue , October 8, 2020 ( 15 Use Cases for Enterprise Resource Planning (ERP) | NetSuite ). After: The retailer adds an inventory management module, which displays real-time inventory levels and updates on stock that’s en route to the warehouse. Financial Management.

Financial 52

Financial Document Retail Sales 52

John Paul

JULY 26, 2018

To stay relevant, concierge and customer loyalty companies must speed up the pace of innovation and adopt new strategies, while also striking the right balance between dedicated human interaction and digital automation. Modern technology is streamlining this process.

2018 45

2018 Technology Hospitality Hotels 45

Grade.us

MAY 28, 2019

It's most commonly used for blogging but supports other types of web content including media galleries and online stores. Agencies can use Snappa to create graphics for social media, ads, blogs, and more in seconds. They're still great at it, but they've now transitioned fully into marketing automation. It needs no introduction.

2019 37

2019 Marketing Social Media Advertising 37