BirdEye

JUNE 21, 2023

It would be nice if simply producing a quality product and delivering exceptional customer service were all you need to ensure that your doors never close. What started as just another producer of luxury sports cars has become the most dominant supplier of electric vehicles in the world.

Social Media 98

Social Media Hotels Competitive Advantage Marketing 98

LiveChat

SEPTEMBER 22, 2017

You install LiveChat on your website and start offering also online support to your customers. On this level of connection: – Your product is used for entertainment (food, gear, cloths etc.), – You need to make sure your customers are engaged even when they are not using your product (social media, newsletters, a blog).

Customer Satisfaction 106

Customer Satisfaction Sports Social Media Entertainment 106

SurveySensum

DECEMBER 26, 2023

A product with exceptional customer service Or a bug-free product? In the ever-evolving landscape of business, the ongoing debate regarding whether customer service or bug-free product should take precedence continues to fuel discussions. Erica Mancuso : No amount of great service can make up for a crappy product.

Customer Service 52

Customer Service Exceptional Customer Service Loyalty Demo 52

LiveChat

SEPTEMBER 22, 2017

You install LiveChat on your website and start offering also online support to your customers. On this level of connection: – Your product is used for entertainment (food, gear, cloths etc.), – You need to make sure your customers are engaged even when they are not using your product (social media, newsletters, a blog).

Customer Satisfaction 28

Customer Satisfaction Sports Social Media Entertainment 28

Lumoa

JUNE 14, 2023

Its lean and straightforward formula for measuring customer contentment has made this metric a veritable “gold standard” in the customer experience space. According to CustomerGauge’s 2022 report , NPS sports an impressive 41% trust rating among B2B businesses – higher than any other rating system of its kind!

NPS 83

NPS Customer Centricity Loyalty Presentation 83

SurveySensum

JULY 20, 2023

Improving Digital Retail Experience Customer Churn Category Growth Addressing Cart Abandonment Brand Reputation Improving In-Store Retail Customer Experience In-store Customer Churn High CLV Customers are Spending Less Why is That One Store Not Working? In just three weeks, their sales nearly doubled.

Retail 52

Retail Feedback 2023 Social Media 52

Michel Falcon Experience

MARCH 12, 2019

” That company now just $400 million a year in sales, system wide, across the globe. It’s customer service. Delivering exceptional customer service. Because often sometimes you’re like “Hey do you like sports?” Okay, so put that in a tight phrase, just button it up.

Culture 12

Culture 2019 Engagement Net Promoter Score 12