PeopleMetrics

MARCH 21, 2014

Last week we wrote about a bank that has exceptional customer service in our post “ How to Amaze Banking Customers: A Simple Story ” This week we are going to focus on a story that happened right in @PeopleMetrics Twitter feed. Establish Separate Social Media Accounts. Customer focus!

Social Media 115

Social Media Banking Sports Events 115

LiveChat

SEPTEMBER 22, 2017

On this level of connection: – Your product is used for entertainment (food, gear, cloths etc.), – You need to make sure your customers are engaged even when they are not using your product (social media, newsletters, a blog). Now, RedBull is not only a name of a drink, it’s a synonym of sport, adventure and life.

Customer Satisfaction 106

Customer Satisfaction Sports Social Media Entertainment 106

BirdEye

JUNE 21, 2023

It would be nice if simply producing a quality product and delivering exceptional customer service were all you need to ensure that your doors never close. What started as just another producer of luxury sports cars has become the most dominant supplier of electric vehicles in the world.

Social Media 98

Social Media Hotels Competitive Advantage Marketing 98

SurveySensum

DECEMBER 26, 2023

A product with exceptional customer service Or a bug-free product? In the ever-evolving landscape of business, the ongoing debate regarding whether customer service or bug-free product should take precedence continues to fuel discussions. Erica Mancuso : No amount of great service can make up for a crappy product.

Customer Service 52

Customer Service Exceptional Customer Service Loyalty Demo 52

LiveChat

SEPTEMBER 22, 2017

On this level of connection: – Your product is used for entertainment (food, gear, cloths etc.), – You need to make sure your customers are engaged even when they are not using your product (social media, newsletters, a blog). Now, RedBull is not only a name of a drink, it’s a synonym of sport, adventure and life.

Customer Satisfaction 28

Customer Satisfaction Sports Social Media Entertainment 28

Lumoa

JUNE 14, 2023

Its lean and straightforward formula for measuring customer contentment has made this metric a veritable “gold standard” in the customer experience space. According to CustomerGauge’s 2022 report , NPS sports an impressive 41% trust rating among B2B businesses – higher than any other rating system of its kind!

NPS 83

NPS Customer Centricity Loyalty Presentation 83

Lithium

JUNE 11, 2019

Designing the future of digital customer service has to be a team sport. In fact, Gartner predicts that by 2019, requests for customer support through consumer messaging apps will exceed requests for customer support through social media. How do we walk that line?

Innovation 40

Innovation Consumers Sports Exceptional Customer Service 40