five-cco-priorities-for-the-early-years 
Customer Bliss
NOVEMBER 12, 2015
The Chief Customer Officer (CCO) role will evolve as you progress in implementing the five competencies and moving through the customer experience maturity phases: Commit, Unite & Build, Embed, Mature, and Elevate. Years one through three are what I call the “disruption and blocking and tackling years.” Deliver value.
Customer Bliss
NOVEMBER 21, 2019
As the chief customer officer (CCO) of the organization, you may at times feel like you’re begging for people to listen to you, to understand your goals, and to implement your suggestions. Years one through three are what I call the “disruption and blocking and tackling years.”
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Customer Bliss
JANUARY 11, 2018
As we start off 2018 with the focus of continuously improving customer experience work, talking about the role of the Chief Customer Officer (CCO) is a great place to start. Why is the CCO role so important? 4 Culprits That Hinder Customer-Driven Growth. #1. Silo-based Prioritization and Investment. CX Click To Tweet. #2.
Customer Bliss
MARCH 16, 2018
On top of that, the purpose of the CCO is to be a change agent within the organization, which inevitably stimulates more engagement from the C-Suite and team leaders. On top of that, the purpose of the CCO is to be a change agent within the organization, which inevitably stimulates more engagement from the C-Suite and team leaders.
Customer Bliss
JUNE 6, 2018
As “customer experience” has become a hot topic and nearly every industry has embraced it as a priority for their business, it is important that it also become united across your organization. And that means building a one-company approach to business strategies. But what happens inside an organization is often the opposite.
Customer Bliss
SEPTEMBER 27, 2016
In our time together, we discussed the pragmatic path that she took in her first year to identify the major opportunities and work that her role needed to take on, and to unite the leadership team in advancing the work. Jennifer works with five “in the trenches” people who deal directly with Gaffey’s clients.
Customer Bliss
MAY 4, 2017
With 15+ years of experience in the CX field, Tabitha also serves on the Board of Directors for the Customer Experience Professionals Association and is a Certified Customer Experience Professional (CCXP). Tabitha eventually became a green belt and left that job after five years. General Episode Overview.
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