four-tips-for-having-happier-customer-service-employees-and-why-it-matters 
CSM Magazine
MAY 2, 2023
Having happy customer service employees matters. It means you can have happier and more productive staff members in addition to delivering quality service to customers. In turn, that means you can retain more customer service employees and more repeat customers.
Hello Customer
MARCH 15, 2022
Many companies work hard on loyalty programs, company restructuring, and more expensive changes in order to achieve customer delight. But what they seem to forget, is that creating a real customer experience starts with your greatest treasure of all: your people! This is especially true if your staff have a lot of customer interaction.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
GetFeedback
JANUARY 12, 2020
About eight out of ten business leaders say they want to “improve” the customer experience (CX) to be more competitive. In CustomerThink’s recent study of 200+ CX initiatives, 74% agreed: “By 2020, customer experience will overtake price and product as the key brand differentiator.”. Customer service takes too long to answer the phone.
SurveySparrow
SEPTEMBER 25, 2023
Customers hold the key to business success and there’s no doubt about that. But, what is it that keeps customers not just coming back for more, but singing praises and referring friends? Well, the answer lies in the art of the customer experience lifecycle. What Is Customer Experience Lifecycle?
Kustomer
NOVEMBER 5, 2020
Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast , Gabe Larsen is joined by Vikas Bhambri, Rob Young, and Jamie Whited to discuss different tactics to make CX teams successful during challenging times. Navigating CX. Focusing on What Can Be Controlled. I can impact what I can impact.
Kustomer
NOVEMBER 5, 2020
Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast , Gabe Larsen is joined by Vikas Bhambri, Rob Young, and Jamie Whited to discuss different tactics to make CX teams successful during challenging times. Navigating CX. Focusing on What Can Be Controlled. I can impact what I can impact.
Chattermill
MAY 12, 2019
Top 20 Books Every Customer Experience Professional Needs to Read Now. Customer Experience. We’ve also picked up a ton of insights by making our way through lots of books written by Customer Experience Guru's. Customer Experience Books. by Sam Frampton. on 13 May 2019. Sure, it sounds simple. And obvious.
Expert insights. Personalized for you.
52 
Let's personalize your content