Guest Experience Interaction Loyalty Omnichannel 
InMoment XI
JUNE 5, 2024
Omnichannel CX Analytics: Processes text from surveys, social media, voice, reviews, chat, email, and more to understand VOC, trends, and emerging topics, often paired with metrics to analyze impact and churn. Non-Text Data Ingestion : Integrating non-textual data sources will provide a more complete view of the customer experience.
Interactions
JULY 24, 2019
We are excited to announce the launch of the Guest Experience Platform (GXP), our new product for Food Services. With GXP, we’ve taken that expertise and experience and applied it to the Food Services industry to revolutionize digital ordering and guest care. The Guest Experience Platform (GXP).
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NICE inContact
JUNE 27, 2017
With so many high-end hotel and accommodation options vying for customers these days, the guest experience has never been more critical. Great communication and attention to customer journey goes much farther in garnering return guests and brand loyalty. Centralize and simplify.
Alida
OCTOBER 27, 2017
Before acquiring the Marvel and Star Wars universes, Walt Disney had established a long history of obsessing about great guest experiences, so a focus on its bricks-and-mortar presence is nothing new to the entertainment company. Personalization is a big part of the pilot store experience. Make it magical.
SurveySparrow
JUNE 28, 2023
In today’s highly competitive business landscape, providing exceptional customer experiences has become crucial for long-term success. Understanding what customer experience optimization entails and implementing effective strategies can significantly impact customer satisfaction, loyalty, and ultimately, business growth.
Playvox
APRIL 14, 2022
Service standards help to establish positive and effective interactions between a customer and a business. The quality of customer service experiences is a critical factor in shaping customers’ opinions of a brand and driving loyalty. Having the ability to view agent concurrency in an omnichannel world is also key.
Comm100
AUGUST 23, 2018
Organic Mobile Experiences Blur Channel Lines. Multichannel” and “omnichannel” have been buzzwords for years now. Omnichannel isn’t actually about channels, it’s about your customers,” Krajewski says. “In Customers report that Eno even has a sense of humor, making this chatbot all the more fun to interact with.
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