CSM Magazine

JUNE 14, 2023

In the exciting world of outdoor equipment retail, providing top-notch customer service is more crucial than ever. You can stand out from the rest by offering an exceptional shopping experience that goes above and beyond your customers’ expectations.

Customer Service 52

Customer Service Social Media Retail Loyalty 52

Alida

AUGUST 9, 2017

More than 8,300 retail stores are expected to close all over North America in the next 12 months. And yet, according to Doug Stephens , founder of the consultancy Retail Prophet, brick-and-mortar stores still have an important role in business today. “Stop building stores, start building stories.”

Retail 189

Retail 2017 Webinar Customer Journey Mapping 189

SurveySensum

JULY 17, 2023

Creating a memorable retail shopping experience, both online and in-store, is like taking your customer on an amazing trip so that even after the trip is over they always come back for more. But how to do that? And how can you incorporate them? Let me give you a picture of an ideal customer journey.

Retail 52

Retail Customer Experience Sports Customers 52

SurveySensum

JULY 17, 2023

Creating a memorable retail shopping experience, both online and in-store, is like taking your customer on an amazing trip so that even after the trip is over they always come back for more. But how to do that? And how can you incorporate them? Let me give you a picture of an ideal customer journey.

Retail 52

Retail Customer Experience Sports Customers 52

SurveySparrow

MAY 5, 2024

I was snuggled up in my cozy sweater right in front of the fireplace, thinking about how blissful December nights are! But here’s the thing—how do you find the perfect gift when you have no idea what they want? It’s the season of giving, and I have come up with the perfect set of Secret Santa Questions to solve that!

Workshop 52

Workshop Books Presentation Events 52

SurveySensum

JULY 20, 2023

To my dismay, they informed me that they don’t have size 32 in-store. On the verge of giving up, I decided to manually enter the product code, and voila! I promptly added it to my virtual shopping cart and exited the store. But how could they know? Now, you might be wondering how to achieve this. Well, not so fast.

Retail 52

Retail Feedback 2023 Social Media 52

ProProfs Chat

MAY 28, 2020

People think of loyalty as a customer for a lifetime, but it is really much simpler than that. No matter if you own a mom and pop shop at a street corner or run a multinational apparel brand, loyal customers are driving your business forward, one transaction at a time. . How to build brand loyalty? – Shep Hyken.

Loyalty 93

Loyalty Brands Customer Experience Loyalty Programs 93