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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

Industry Leader in customer experience, Blake Morgan is a Keynote Speaker, Author of two books, a Customer Experience Futurist, and a Guest Lecturer at Columbia University. Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. LinkedIn : [link]. Website : [link].

2020 132
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Pizza Brands Are Using Mystery Shopping To Measure Compliance To Brand Standards

Second to None

Ultimately, pizza brands must be willing to collect, listen and respond to customer feedback to find success in the modern marketplace. Pizza Magazine Quarterly released a state of the industry report, offering insights into where your brand should focus its energy and resources to best connect with customers.

Brands 74
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Why Your Pizza Brand Needs To Measure And Optimize Its Digital Brand Experience

Second to None

If your brand is not prepared to compete, online customers will jump to whatever brand is making it easiest to receive a pizza, regardless of the quality of the pie itself. The first step to a great digital customer experience is ensuring that your site is optimized functionally and aesthetically across different devices.

Brands 63
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Why Loyal Employees Are Your Most Valuable Asset

Second to None

Which, in some cases, can cost a company millions of dollars and lead to poor customer service. As Fortune Magazine columnist Thomas Stewart says : “Human beings want to pledge allegiance to something. There is good news, though. The vast majority of employees want to be part of something bigger.

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Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

He has appeared in over 150 media and is regularly cited as a top customer experience thought leader. In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Adrian Swinscoe. Barry Dalton. Bob Thompson.

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Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

He has appeared in over 150 media and is regularly cited as a top customer experience thought leader. In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Adrian Swinscoe. Barry Dalton. Bob Thompson.

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Allianz Global Assistance Recognized for Customer Experience Excellence

CSM Magazine

Allianz Global Assistance USA has been named a winner in the sixth annual Customer Experience Excellence Awards. The annual awards program, managed by Temkin Group, recognizes companies that are being innovative in their efforts to become more customer-centric.