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Customer Guru
AUGUST 21, 2018
Continuing with our list (in alphabetical order) of customer experience (CX) influencers (experts, consultants, and authors), we are sharing a few names of leaders leaders that every CX enthusiast must follow and take inspiration from. Apart from being an author, Kerry is also a renowned speaker and an insightful coach.
Eptica
MARCH 27, 2019
Date: Wednesday, March 27, 2019 Author: Taoufik Massoussi - Product Manager & Head of AI Three books that highlight the importance of the Voice of the Customer. Author: Taoufik Massoussi - Product Manager & Head of AI In a previous post, Olivier Njamfa reviewed his five favorite books on the subject of trust and the customer journey.
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Thematic
SEPTEMBER 10, 2018
If you missed our recent webinar with customer experience expert Maurice Fitzgerald and Alyona Medelyan, CEO of Thematic, check out the highlights here. Maurice is former VP of Customer Experience at HP, author of 4 books on customer experience strategy and the Net Promoter Score. Some useful real-life examples. Enjoy the video!
Thematic
SEPTEMBER 10, 2018
If you missed our recent webinar with customer experience expert Maurice Fitzgerald, check out the highlights here. Maurice is former VP of Customer Experience at HP, author of 4 books on customer experience strategy and the Net Promoter Score. Some useful real-life examples. Alyona Medelyan, CEO of Thematic. Enjoy the video!
Thematic
AUGUST 19, 2018
If you missed our webinar with customer experience expert Maurice FitzGerald, catch the recording here. Maurice FitzGerald, Author of four books on customer-centric strategy. Maurice was the former VP of Customer Experience at HP Software. He shares his greatest learnings from his 10 years at HP as CX lead.
Thematic
AUGUST 7, 2018
Recently we spoke to Customer Experience (CX) legend Maurice Fitzgerald, the former VP of Customer Experience at HP, author of 4 books on the subject of customer experience strategy and Net Promoter Score, and global keynote speaker. How to combine Behavioural Economics with data-driven insights?
Beyond Philosophy
JUNE 26, 2017
Ascensa owns the brands Dress Barn, Loft, Lane Bryant, Ann Taylor, Maurices, and Catherines. Please share your insight in the comments below. Colin is an international author of five bestselling books and an engaging keynote speaker. First the Women…. Then, The Children. Don’t Be Fooled: Digital Will Never Replace Physical!
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