ShepHyken

DECEMBER 26, 2022

Beyond Discounts: The New Rules for Today’s Top Loyalty Programs by Charlie Casey. My Comment: If you think that customer loyalty programs are about discounts and points, think again. True loyalty programs make customers feel special and connected to the company.

2022 65

2022 Article Loyalty Programs Customer Service 65

Beyond Philosophy

DECEMBER 12, 2016

The report found three features online shoppers deemed most critical to earning their business: Many return options, including in-store and shipping options; 87% said having multiple return options would make them more likely to buy a product online. They feel unsatisfied with their experience because it wasn’t extraordinary enough.

Loyalty Programs 157

Loyalty Programs Books 2015 2016 157

Beyond Philosophy

JUNE 11, 2015

just how jaded and seeking for social interaction have customers become, in their relationships with vendors and their loyalty and engagement programs, that experiences need to always be fun and inclusive? Combine both offline and online experiences, where virtual and in-person activities can be worked into gaming.

Loyalty Programs 106

Loyalty Programs Loyalty Consumers Retail 106

SurveySparrow

SEPTEMBER 27, 2023

At its core, big data refers to the enormous volumes of structured and unstructured data generated daily by various sources, including customer interactions, online transactions, social media activities, and more. Big data and customer experience are inseparable partners in modern business. Please enter a valid Email ID.

Customer Experience 52

Customer Experience E Commerce Loyalty Programs Social Media 52

Ecrion

SEPTEMBER 3, 2020

Chances are, your business uses email to interact with customers in a variety of contexts. You can use text campaigns to send visual elements, respond to customer inquiries, send reminders, updates, and information about loyalty programs. Social media interaction. Social Media. How often they are revisiting.

Customer Engagement 98

Customer Engagement Engagement Social Media Touchpoint 98

Pointillist

JUNE 15, 2018

Customer retention starts with the first customer interaction and continues throughout the customer’s entire relationship with your organization. Is Retention About Churn or Loyalty? Another source of confusion is that in some industries retention is synonymous with churn, while in others it goes hand-in-hand with loyalty.

Customer Retention 110

Customer Retention Loyalty Programs Customer Journey Loyalty 110

Lumoa

JUNE 26, 2023

But some purchase processes are complicated, decreasing customer satisfaction and loyalty. A high CES indicates an effortless purchase process and is ideal for a successful omnichannel customer experience. They analyzed buyer stages to determine drop-offs and used SMS and email channels to interact with customers at every step.

Omnichannel 83

Omnichannel Customer Experience Net Promoter Score Social Media 83