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Overcoming the Great Resignation with Lessons Learned from CX Best Practices

CSM Magazine

Unfortunately, in customer service settings, these sentiments affect much more than employee happiness or turnover—often impacting customer interactions and even customer satisfaction with your brand. The key here is the seamless orchestration between each one of these channels that makes true omnichannel engagement possible.

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Why Customer Experience Is The Real Driver Of Brand Success?

SurveySensum

Finally, your burger arrives, perfectly cooked and beautifully presented. It’s not just about the product or service; it’s about every interaction and touchpoint a customer has with a brand. Use automation and AI to personalize interactions. Because when you go in to order, the cashier greets you with a warm smile.

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Smarter Demos: Using Insightful Customer Analytics to Drive Loyalty

Oracle

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. In this 10th video on the Smarter Demos series, we take a look at some of the latest in omnichannel retail technology. How are they interacting with our brand?” How are they clicking?

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10 Best Anonymous Feedback Tools in 2024

SurveySensum

Using an anonymous employee feedback tool enables you to access genuine opinions about your processes, and employees’ interactions with your company, and pinpoint areas where improvements are necessary. Omnichannel Surveys Connect with your employees wherever they are, catering to their preferences. G2 Review: 4.7/5

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Referral Marketing Guide: how to build a customer referral program

BirdEye

Word of mouth presents a unique opportunity for businesses because it can put you on a fast track to earning customer trust. Offering a reward increases referral likelihood, but the size of the reward does not matter. “A Penny for Your Thoughts: Referral Reward Programs and Referral Likelihood.”).

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Top 10 Employee Pulse Survey Tools to Watch Out for in 2024

SurveySensum

A well-presented and analyzed survey data from where actionable insights can be derived effortlessly. Companies can build winning work cultures through the platform’s innovative AI-powered and SaaS-based solutions, such as Vantage Rewards, Vantage Pulse, Vantage Perks, and Vantage Fit. The result?

2024 52
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Top 6 Loyalty Trends for 2020: digital transformation for an open future

Currency Alliance

Microservice tools now present a proven, low-cost, agile alternative to risky self-builds or expensive third-party solutions. Shoes may not be something that people buy every day… But when you can keep them engaged with multiple interactions, it keeps DSW in the forefront of their minds.[i]. Other stars are carrots.

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