Interaction Return on Investment Touchpoint Webinar 
InMoment XI
OCTOBER 24, 2023
Contact center analytics are akin to a master storyteller, weaving tales from myriad data points and interactions. It’s the pulse of customer interactions, the rhythm of agent responses, and the melody of operational flows. Each of these interactions leaves behind a trail of data. What Are Speech Analytics?
ChurnZero
MARCH 31, 2020
7 Key Takeaways from ‘Fortifying Customer Relationships During COVID-19’ Webinar. Kris Morrison, VP of Customer Success at Interact Software. Remember to reevaluate and update product automations that have customer touchpoints (like in-app notifications and email) to ensure they don’t come across as insensitive during times of crises.
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ChurnZero
AUGUST 13, 2021
During the webinar, we discuss: What a Customer Success tech stack is and why you should care. How to drive revenue by combining customer data across all touchpoints. If you missed the webinar, you can watch it on-demand. . A] Anika: Being intentional with how you interact, and not using the same form or method all the time.
ChurnZero
AUGUST 13, 2021
During the webinar, we discuss: What a Customer Success tech stack is and why you should care. How to drive revenue by combining customer data across all touchpoints. If you missed the webinar, you can watch it on-demand. . A] Anika: Being intentional with how you interact, and not using the same form or method all the time.
eGain Blogs
MAY 18, 2022
In a consumer survey we conducted during the pandemic, 57% of those surveyed reported getting different answers for the same question when they contacted a government agency through different channels and touchpoints. According to a Gartner report, poor customer experience (CX) is the biggest barrier to digital transformation success.
Alida
NOVEMBER 8, 2017
My hope is to improve on the strong foundation that has already been laid by sewing together the customer touchpoints and transitions to ensure a seamless customer experience. Most importantly, I need to ensure every interaction with Vision Critical brings value to our customers. All while being passionate and empathic.
Pointillist
JULY 25, 2018
An event-based approach captures every addition or change to customer data that occurs, whether from a customer interaction, an employee action, an automated workflow process, etc. Articulate the importance of focusing on end-to-end customer journeys as opposed to single touchpoint interactions.
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