Top 5 Customer Service & CX Articles for Week of February 26, 2024
ShepHyken
FEBRUARY 25, 2024
That’s one of the reasons the Net Promoter Score (NPS) has become one of the most widely used metrics in corporate America and around the globe. Making the program attractive and valuable to your customers is key. Making the program attractive and valuable to your customers is key. Louis Magazine (St.
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