Experience Matters

DECEMBER 22, 2014

Hall was extremely passionate about customer experience. ” Hall’s perspective as a senior executive was so refreshing that I scheduled a follow-up interview. .” ” Hall’s perspective as a senior executive was so refreshing that I scheduled a follow-up interview. Fan experience.

Culture 125

Culture Sports Magazine 2005 125

Kustomer

JULY 1, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Tom Rieger from NSI , to learn about customer retention through enhancing wait times. The Science of Wait Times and Rewarding Customers. Customers can sense this. Listen along to learn more. .

Customer Experience 98

Customer Experience Call Center Contact Center Customers 98

Customer Guru

JUNE 29, 2018

We, at Customer Guru, reckon that customer experience (CX) has become the key differentiator in the success and growth of any business. Raj and Vivek talk about the importance of customer experience in healthcare and how it is changing the healthcare industry. We’d be more than happy to help! Transcript.

Hospitality 76

Hospitality Healthcare Customer Experience Management 76

Grade.us

SEPTEMBER 22, 2020

Customers are looking at your Glassdoor reviews. It’s an unexpected treasure trove of data that offers customers a behind-the-scenes look at the organizations they’re considering. It’s an unexpected treasure trove of data that offers customers a behind-the-scenes look at the organizations they’re considering.

Social Media 26

Social Media Advertising Feedback Customers 26

Gainsight

DECEMBER 23, 2019

At Pulse 2016, SaaStr’s Customer Success for Start-ups track was one of the most popular series of sessions in the entire conference. Just in brief, how big should you scale your Customer Success team? This is a transcript of a really valuable panel featuring Jason Lemkin , Christina Shen , Adam Strong , and April Oman.

Customer Success 52

Customer Success Customers Sales Metrics 52

C Space

NOVEMBER 21, 2019

Most CEOs would claim to be steering their business, but the smart ones are starting to realize that it’s the customers who are really setting the direction. Jessica’s team includes field sales, sales operations and marketing. And one that’s indicative of a huge shift: the customer has become a C-suite-level conversation.

Net Promoter Score 66

Net Promoter Score Culture Insights Retail 66