Retently

MARCH 5, 2024

Personalizing responses to customer feedback by using the customer’s name, addressing specific details, and maintaining a professional and approachable tone improves the authenticity of the interaction and makes customers feel valued and heard. But how do you respond in a way that’s both genuine and impactful?

Feedback 155

Feedback Social Media Customer Satisfaction Loyalty 155

COPC

JUNE 9, 2023

If you’ve been following along, you already know the incredible value that a balanced scorecard brings to performance management. By fostering a collaborative approach and consistently evaluating the metrics within your scorecard, you pave the way for informed decision-making and drive performance improvements across your organization.

Management 52

Management Metrics Average Handle Time 2022 52

Russel Lolacher

NOVEMBER 28, 2022

He’s a former member of the Leadership Council for Government Social Media and member of the board of directors for the Peninsula Conflict Resolution Centre. Getting buy-in from other senior managers. A frequent speaker and writer on engagement. . Connect with, and learn more about, Chris on his platforms: . KEY TAKEAWAYS.

Culture 98

Culture Connections Leadership Communication 98

Russel Lolacher

JULY 26, 2022

a human resource security management consulting practice, and has more than three decades of federal law enforcement, investigative, program management and security experience as a United States Postal Inspector, Special Investigator and Postal Police Officer. How to approach it in your organization before it erupts.

Leadership 94

Leadership Consulting Fashion Employee Experience 94

Retently

FEBRUARY 9, 2024

Ultimately, feedback from these questionnaires lays the groundwork for informed decisions that drive positive changes within your company and contribute to sustained success. Our guide walks you through crafting a compelling questionnaire with 35 essential questions you can use immediately.

Feedback 122

Feedback Net Promoter Score Customer Satisfaction Loyalty 122

Grade.us

MAY 25, 2021

Healthcare has changed forever. A recent survey found that 95% of Americans (and 97% of Millennials) find online ratings and reviews to be reliable. Additionally, 70% of respondents stated these ratings and reviews influence their decision when choosing a healthcare provider. Healthcare review sites are essential. Get Started.

Healthcare 26

Healthcare Hospitality Insurance Multi-Channel 26

ProProfs Chat

MAY 1, 2020

As the name implies, Customer Service Training refers to teaching, training, and cultivating all those employees that interact with customers so that they can drive successful delivery of delightful and positive customer experiences. . Helps you track how far they’ve reached through insightful reports . Source: Mckinsey.com.

Customer Service Training 85

Customer Service Training Customer Service E-support Customers 85