Integrity Solutions

SEPTEMBER 28, 2023

In the past, customer service centers were viewed as cost centers or expenses. Today, the organizations that are delivering a superior customer experience are proving just how outdated that perspective is. Today, the organizations that are delivering a superior customer experience are proving just how outdated that perspective is.

Customer Service Training 110

Customer Service Training Customer Service Contact Center Culture 110

Kustomer

JULY 22, 2021

Customers from all across the globe are opting for the digital experience for shopping and communicating with brands, and with this high demand comes a rich diversity of languages – this is where Unbabel shines. Unbabel is a translation platform powered by AI, for the benefit of agents and users.

Customer Satisfaction 98

Customer Satisfaction Customers E Commerce Brands 98

Kustomer

OCTOBER 4, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast , Gabe and Vikas are joined by Rose Wang and Dan Watkins from Forethought to learn the secrets to successfully incorporating AI in CX. Technology’s ever-improving, so why shouldn’t CX do the same? Enhancing CX with Automation.

Contact Center 105

Contact Center Omnichannel Consumers Article 105

CSM Magazine

JUNE 12, 2020

Emergent technologies have forever changed traditional customer service support. Businesses of all sizes are adopting an integrative approach to deliver the best possible customer experience throughout the product life cycle. In this in-depth article, Reina G. Wiatt and Jolene A. Stakeholder Theory and the Value Chain.

Customer Service 52

Customer Service E Commerce Virtual Agent E-support 52

Storyminers

JULY 6, 2020

So much so, we built an AI tool to help automate the low touch, mundane tasks support teams are inundated with. We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. Thought leaders come in all shapes and sizes. This is especially true in the customer service industry.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

So much so, we built an AI tool to help automate the low touch, mundane tasks support teams are inundated with. We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. Thought leaders come in all shapes and sizes. This is especially true in the customer service industry.

Customer Service 52

Customer Service Customer Experience Magazine Books 52