perspectives point-of-view digital-workplace-for-the-modern-employee 
COPC
OCTOBER 16, 2023
Amid the evolving dynamics of the modern workplace, it is imperative that leaders acknowledge and embrace the diversity inherent in generational differences. Understanding what motivates each generation can help administrators and employers capitalize on the changing workplace. The Five Generations in the Current U.S.
Call Experts
JANUARY 29, 2020
In the modern professional landscape, how you support your new and existing customer base sets you apart from your competition. They offer a real-time view of performance while showing instant metrics related to SLA, active calls, and agent activity. How can you monitor your customer experience? Analyze your customer journey.
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Russel Lolacher
MAY 1, 2022
In this episode of Relationships at Work, Russel chats with author, speaker, coach and award-winning entrepreneur Vicki McLeod on speaking well in the workplace, either in-person or through technology. What speaking well (and not speaking well) looks like in the workplace. How speaking well helps employee engagement.
Russel Lolacher
JANUARY 16, 2023
Armah on racial healing and the emotional justice road map for the workplace. How the language of whiteness shows up in DEI and the workplace. In this episode of Relationships at Work, Russel chats with journalist, author and CEO of the Armah Institute of Emotional Justice Esther A. The Armah Institute of Emotional Justice.
West Monroe
FEBRUARY 23, 2023
Major business issues and opportunities, from DEI and ESG, to cybersecurity and digital transformation, don’t sit within just one business function, and addressing them requires a holistic view and collaboration across the organization. Why is collaboration such a strong pain point?
Bold360
DECEMBER 1, 2016
CX software aids companies in offering more personalized experiences and more accessible customer service through self-service functionality and rich support portals that grow and evolve with the business to adapt readily to customers’ needs, helps to reduce lengthy wait times when customers contact call centers, and much more. Anna Morrish.
ProProfs Chat
AUGUST 8, 2019
By learning about every customer, their pain points, what they really expect and how they wish to see themselves when approaching a brand. Except, to reach that point, a business needs to make sure that they have: the right customer support team in place. You can learn a lot from someone’s failures and successes. And, how’s it done?
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