perspectives point-of-view the-impact-of-covid-19-on-us-utility-operations 
Kustomer
JANUARY 27, 2022
If you’re looking to revamp the way your company utilizes data, this episode is for you! Adding this fresh perspective to CX is super valuable in this space because it allows teams to think outside the box for the best ways to help customers. Understanding data is key to having a 360 view of your customers. Where is Data Found?
Kustomer
NOVEMBER 12, 2020
Utilizing Data as a Tool. When customers use a product and don’t understand how to use it, Derek finds that is the right opportunity to learn from their data and to innovate that product as well as alter their CX approach. Listen to Derek’s fun and invigorating life lessons in the podcast below. He says, “Data is key.
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West Monroe
JANUARY 23, 2022
It is frequently said but cannot be overstated: the COVID-19 pandemic has intensified existing pressure on the healthcare industry to deliver high-quality, personalized care at lower costs to more people. How will each point of the triangle contain costs, approach consumerism, and manage growth—all at the same time?
Gainsight
JUNE 10, 2021
From major players in the field such as Delphix and ADP to Okta, Lumen, and Glint, get ready to hear about Customer Success Operations, CS at Scale, CS Strategy, Human First Customer Success, and Product Experience. Chart-Topping Customer Success Operations. With the amazing content from day one, our presenters had a lot to live up to.
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