Kustomer

OCTOBER 14, 2021

Listen to the full podcast below to learn more about Danilo and his work creating a more economic workforce in developing communities. Different cultures can be hard to integrate into, so hiring talent that is already well acquainted with the culture and language of a place can better establish your company in that market.

Customer Experience 105

Customer Experience Management Culture Sales 105

West Monroe

MAY 22, 2023

Email LinkedIn Twitter icon Facebook printer copy Print this page Listen to "Why All Companies Should “Shift Left”" on Spreaker. Traditional companies are starting to embrace the idea of “shift left” to increase efficiency and manage risk early.

2023 52

2023 Banking Financial Healthcare 52

Lumoa

OCTOBER 31, 2018

Many companies experience numerous challenges in the ares of customer experience transformation. We talked with the leading customer experience experts to find out what CX professionals should pay attention in the coming years. “CX So, what should we expect in the nearest future? So, what should we expect in the nearest future?

Customer Experience 64

Customer Experience Customer Centricity Culture 2018 64

Grade.us

OCTOBER 22, 2019

You work with B2B companies and have been for awhile. I want to begin our discussion around how the consumer/buyer’s process has changed for B2B companies over the last 5 years in the digital marketing space. Another factor that has influenced the shift has been Google and the rise of search.

B2B 26

B2B Social Media Definition Management 26

West Monroe

FEBRUARY 23, 2023

Departments serve an important role across companies. They ensure focus and expertise in key functions needed for success – from sales and marketing to product development to HR – and maintain accountability for progress against their specific mandate. Why is collaboration such a strong pain point?

Leadership 52

Leadership Roadmap Culture Sales 52

West Monroe

JANUARY 24, 2022

High-tech and software (HT&S) companies continued to enjoy enviable growth rates and sky-high valuations in 2021 thanks to strong demand for products that supported digital engagement during the global pandemic and record-breaking levels of M&A activity.

2022 40

2022 B2B Chief Customer Officer Financial 40

Survicate

MARCH 20, 2019

We’ve asked for advice for companies at the beginning of the journey, about mistakes that should be avoided, as well as how you can tackle the most common challenges. Stay close to customer service, no matter how big your company grows. “ It’s an invaluable part of my day” says Tim Hewson of USLegalWills.com.

Customer Centricity 85

Customer Centricity Social Media Insurance NPS 85