perspectives report customers-prefer-completely-digital-banking-experience 
SurveySparrow
MARCH 3, 2024
The customer liked the product, which is obviously the reason why they chose to move it to the cart. One key reason why this happens is most likely because of your payment experience. The process might be lengthy, or you may not be providing the necessary payment portals your customers want. What is Payment Experience?
GetFeedback
JANUARY 19, 2020
To complete the survey, I was then asked to: Comment on things I liked or didn’t like. The entire process took a few minutes, and I think was designed well for a web or mobile experience. . type question works well when evaluating a relationship or complete experience, but it can be confusing if asked after individual touchpoints.
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Pointillist
JANUARY 19, 2022
Your customer encounters an issue using her mobile device. She reaches out via social media and then contacts customer service. Now, she’s able to use her mobile app to complete her goal. How are you currently measuring this customer’s experience? Your Customers Aren’t Responding. By Steve Offsey.
Currency Alliance
FEBRUARY 26, 2019
Businesses, their markets, and customer behavior have evolved dramatically in the past 10 years, yet most loyalty programs have only made incremental changes (in some cases to the detriment of customers). A great loyalty strategy runs in sync with the business and permeates virtually every customer-facing aspect.
2020 Research
SEPTEMBER 20, 2022
Schlesinger Group conducted research , in collaboration with Apex Scoring System, to explore what’s behind the sharp decline in banking customers’ loyalty. Is it booming technology and online banking or a complete loss of trust in “big banks”? Marc Whitehead – Co-Founder and CEO at Apex Scoring System.
Currency Alliance
APRIL 10, 2021
Uncover the mountains of gold in your mid-long tail customers. Most loyalty teams obsess over your 10-15% most frequent customers, partly because they’re profitable, but partly because they’re easy to market to. The 40-60% of less frequent customers are a far larger commercial opportunity. Capture exclusive customer insight.
Currency Alliance
FEBRUARY 10, 2021
In my opinion, if someone believes they have reached ‘best practice’, then they typically stop thinking about how to create more value for all stakeholders, and simply allow inertia to drive their customer engagement efforts. This will have also been true for your C-level direct reports.
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