podcasts defining-cx-role-mission-focused-company 
Customer Bliss
DECEMBER 19, 2017
This year has been chock full of informative interviews with CX leaders on my podcast, The Chief Customer Officer Human Duct Tape Show. I’ve had the pleasure of interviewing over 40 leaders who are transforming customer experience within their companies — some are even making incredible strides within their industry as a whole.
Experience Investigators by 360Connext
DECEMBER 15, 2023
That’s why the foundational work of defining CX at your organization — through a CX Mission Statement and CX Success Statement — is so critically important to accomplishing real change and delivering on real outcomes through customer experience. Secure executive buy-in on CX (and build excitement with them).
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TechSee
JUNE 16, 2022
As companies embrace the digitization of customer support, the new standard is much more than a phone conversation with a call center representative or a visit from a field agent. Customer Management Practice is the analyst, advisor and industry network that helps companies turn customers into raving fans. Follow on LinkedIn.
Kustomer
SEPTEMBER 9, 2021
Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast , Gabe Larsen is joined by CX expert, Justin Robbins. Justin’s the Chief Evangelist at CX Effect and has many years of experience working with customers, starting at an early age.
Kustomer
OCTOBER 14, 2021
Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Danilo Pozo from Cisco to learn about lifecycle management and being the customer’s number one supporter. Taking the Journey with Your Customers.
ShepHyken
AUGUST 14, 2020
The customer experience (also referred to as CX) seems like a simple concept. Put simply; customer experience can be defined as thoughts and feelings that the consumer associates with the brand. Here are tips that can help ensure improved CX even while the world is facing the coronavirus crisis. #1. Creating better content.
Experience Investigators by 360Connext
SEPTEMBER 19, 2023
It’s understandable for CX leaders to want to address everything, everywhere, all at once. There are several common mistakes that I see CX teams make. Let’s dig into seven CX program pitfalls so you can avoid them! CX Mistake #2: Setting Unattainable CX Goals CX goals are often really just wishes.
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