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SurveySparrow
DECEMBER 9, 2019
Don’t make excuses about why your customer service isn’t world-class. You’ve been an active leader in the world of customer service for quite some time now. Where do you begin your research when brainstorming ideas to help you make advances in customer service? What’s your guiding vision? .
Amity
SEPTEMBER 25, 2017
Amity sat down with Maranda Dziekonski , HelloSign's VP of Customer Operations, to chat about all things Customer Success: data, churn, team management, and much more. Can you tell us about your responsibilities at HelloSign? How did you get started in Customer Success, and how did you get to where you are today?
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Amity
SEPTEMBER 25, 2017
Amity sat down with Maranda Dziekonski , HelloSign's VP of Customer Operations, to chat about all things Customer Success: data, churn, team management, and much more. Can you tell us about your responsibilities at HelloSign? How did you get started in Customer Success, and how did you get to where you are today?
Bold360
DECEMBER 1, 2016
Customer experience (CX) software helps companies gain valuable insight into their audience’s mindset to tailor products, services, and support to customers’ needs and expectations. Meet Our Panel of Customer Experience and Customer Service Leaders: Nicholas J. In fact, sometimes it can seem. like comparing apples to oranges.
Experience Matters
APRIL 7, 2015
Rick Meyreles (VP – Global Voice of Customer, World Service at American Express), Jen Rodstrom (CX Transformist at Temkin Group), and Bruce Temkin (Managing Partner & CX Transformist at Temkin Group). Watch this blog and my Twitter feed for an announcement about the 2016 CX Vendor Excellence Awards in January 2016. Clarabridge.
Bold360
NOVEMBER 21, 2016
Dubbed “The Year of the Customer” by thought leaders and analysts back in Q1, 2016 is the year in which businesses are learning valuable lessons about the importance of placing the customer at the center of marketing, onboarding, and ongoing customer support processes. She had bad acne and tried everything to help clear it up.
Michel Falcon Experience
NOVEMBER 8, 2015
As 2016 nears, have you started to map out your customer experience strategy for next year? Will 2016 be the year that you fully commit to improving your customer experience? I don’t mean that you continue to tell your customers, employees and business partners (i.e. vendors) that you’re customer-focused.
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