turn-customer-service-agents-into-superheroes 
CSM Magazine
NOVEMBER 3, 2020
Just like the chicken or egg conundrum the same could apply to COVID-19 and poor customer service. As many organisations hide behind the pandemic for failing service standards, Abbie Heslop, Commercial AI Analyst, EBI.AI What came first, Coronavirus or poor customer service?
Stella Connect
OCTOBER 26, 2021
Managers spend their days coaching and training their team on brand standards, best practices, and overcoming common customer issues. Agents keep up with incoming tickets and customer queries, with little insight into their performance and even less visibility into what they need to do to develop and grow.
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CSM Magazine
MAY 5, 2020
When unexpected events occur and customer demand increases what can companies do to smooth out the resulting peaks and troughs? Frontline teams are under particular pressure as agents struggle to manage surging and often widely fluctuating volumes of customer calls. Henry Jinman at EBI.AI
8x8
JUNE 18, 2018
It’s all about the quality of your customer experience. Sure, if you manage a team of superheroes. Give your sales, operations, and customer service teams and supervisors some serious superpowers, with 8x8 Contact Center : CX-Ray Vision : See inside the entire customer experience pipeline. In an acronym: CX.
Stella Connect
JULY 11, 2017
If you commit to doing it, you’ll delight your customers and make your agents’ jobs far easier. Today, we offer part two: serving customers better once they reach a live agent. In the right environment, and with the right tools and training, every agent can become a brand superhero and create customers for life.
Magellan Solutions
MARCH 19, 2024
The back office meaning often gets overshadowed amidst the buzz of customer interactions. increase in customer satisfaction, a 5.4x They provide the essential tools and resources for front-line teams to deliver exceptional products and services to customers. improvement in quality SLAs met, and a remarkable 11.7x
Magellan Solutions
APRIL 4, 2024
Meet the future of customer service: live chat agents! In a world where instant gratification reigns supreme, customers demand personalized experiences like never before. Imagine if nearly two-thirds of your customers were more inclined to keep doing business with you. What are Live Chat Agents?
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