Beyond Philosophy

MARCH 16, 2023

I’ve followed the American Customer Satisfaction Institute (ACSI) results since I started Beyond Philosophy in 2002. When you consider all the resources organizations and individuals have put into customer experience and the voice of the customer, I wonder… was it worth it? Guess what? So, how can this be?

2010 88

2010 Customer Satisfaction Competitive Advantage 2002 88

Magellan Solutions

MARCH 11, 2020

Among these services, outsourcing sales and marketing operations is very popular. Outsourced marketing teams can develop effective marketing strategies for better lead generation. Like Mailchimp, it is also involved in the marketing industry. There are many kinds of services that outsourcing companies offer. Eventbrite.

Sales 52

Sales Wireless Telecommunications Insurance 52

Beyond Philosophy

SEPTEMBER 24, 2020

Customer Science is not fully defined; it’s more of a fusion between technology, Customer Experience, and behavioral science. It reminded me of 2002 when I first started talking about getting into Customer Experience. Back then, Customer Experience(CX) was still solidifying as a concept.

Net Promoter Score 139

Net Promoter Score 2002 Presentation Customers 139

Magellan Solutions

APRIL 16, 2020

Oracle is considered to be one of the largest software companies , in terms of market capitalization and revenue. Based in Cambridge, Massachusetts, Hubspot is a software company heavily involved in the marketing industry. Hubspot is also a trusted resource for sales and marketing trends. Eventbrite.

Telecommunications 82

Telecommunications Wireless Automotive 2002 82

BirdEye

OCTOBER 31, 2023

Choosing the best reputation management company for your business can boost your online reputation, amplify positive feedback, and effectively handle any negative remarks. Customers today heavily depend on online review sites, public forums, and social media channels when choosing businesses. Support is great.

Management 109

Management Social Media Multi-Channel Feedback 109

BirdEye

JANUARY 11, 2023

We’ll cover topics such as best practices for using social media marketing, content ideas, staying safe on social networks, and more. Its simple interface makes it incredibly user-friendly and features like Facebook Business Manager help businesses optimize the platform for advertising and marketing.

Social Media 98

Social Media Multi-Channel Advertising 2002 98

Beyond Philosophy

JULY 20, 2021

While we can’t predict they will do the same for you with certainty, we feel that they will be helpful in the pursuit of your career goals for yourself and your Customer Experience management goals for the organizations. She had a job offer yanked away from her because the markets were collapsing. by Todd Rose.

Books 148

Books Consulting 2002 Entertainment 148