Gainsight

MARCH 1, 2024

In the dynamic landscape of Customer Success (CS), where relationships and outcomes intersect, the voices of female leaders are increasingly shaping the trajectory of the industry. When I started out in 2019, not many knew what a Customer Success Manager (CSM) was. What’s changed: What hasn’t changed?

Customer Success 59

Customer Success Chief Customer Officer 2002 2014 59

Gainsight

SEPTEMBER 28, 2022

You see, simplicity itself is quite possibly THE underlying principle and North Star that guides every SaaS founder’s visionary approach to starting a company in the first place—even more so than our old favorite term circa 2002-2020: “disruption.” ” And it’s easy to see why. How to keep things simple.

2002 52

2002 Roadmap NPS Fashion 52

Totango

MAY 30, 2019

Totango was named the winner of two Silver Stevie American Business Awards including “Most Innovative Tech Company of the Year – Up to 2,500 Employees” and “Cloud Application / Service”. Stevie Award judges include more than 200 of the world’s most respected executives, entrepreneurs, innovators, and business educators.

Innovation 12

Innovation Leadership 2002 Customer Success 12

SmartKarrot

APRIL 13, 2020

Ever since its inception in the 1960s, SaaS has evolved from a mere time-sharing system to innovative and efficient applications that can be accessed on multiple computers. Here’s an interesting blog on how should SaaS providers spend on Customer Success. It was acquired by eBay in 2002 but split in 2014.

2020 19

2020 2019 2002 2008 19

Kustomer

JANUARY 14, 2021

Simply aligning the company with its beliefs and making sure that each department is on the same page when it comes to the customer service standard, is sure to bring about customer satisfaction. And then you take it down to the customer experience. And we had, I started researching work from home.

Multi-Channel 81

Multi-Channel Contact Center Customers Sales 81

SmartKarrot

FEBRUARY 3, 2022

Brazil’s SaaS landscape is bustling, thanks to the number of innovative startups that entered the horizon in recent years. Founded in: 2002. To understand how SmartKarrot can helps SaaS companies keep and grow loyal customers, Request a Demo. Here’s the list for you –. CEO: Jaime De Paula. Founded in: 2001. CEO: André Baldini.

E Commerce 10

E Commerce 2011 2012 2013 10