Gainsight

MARCH 1, 2024

In the dynamic landscape of Customer Success (CS), where relationships and outcomes intersect, the voices of female leaders are increasingly shaping the trajectory of the industry. When I started out in 2019, not many knew what a Customer Success Manager (CSM) was. What’s changed: What hasn’t changed?

Customer Success 59

Customer Success Chief Customer Officer 2002 2014 59

Gainsight

SEPTEMBER 28, 2022

You see, simplicity itself is quite possibly THE underlying principle and North Star that guides every SaaS founder’s visionary approach to starting a company in the first place—even more so than our old favorite term circa 2002-2020: “disruption.” ” And it’s easy to see why. How to keep things simple.

2002 52

2002 Roadmap NPS Fashion 52

CX Workout - Ideas Blog

OCTOBER 3, 2018

My name is Alexander Doak and I’m the Director of Customer Success at CX Workout. CX Workout is a Boston based customer experience design firm and a subsidiary of the Service Profit Chain Institute. StoryMiners was founded in 2002. Three Ways to Turn Data Into Experiences – Story Miners & CX Workout.

Webinar 40

Webinar Presentation 2002 Consulting 40

CX Workout - Ideas Blog

OCTOBER 3, 2018

My name is Alexander Doak and I’m the Director of Customer Success at CX Workout. CX Workout is a Boston based customer experience design firm and a subsidiary of the Service Profit Chain Institute. StoryMiners was founded in 2002. Full transcript below: Hello everyone! It’s been about 16 years and all fun.

Webinar 40

Webinar Presentation 2002 Consulting 40

SmartKarrot

APRIL 13, 2020

As companies are increasingly interested to use SaaS as a winning strategy, several recent trends in 2020 have been observed amongst top SaaS businesses: In 2020, it is very important for SaaS businesses to create customer-success functions and take a more proactive approach towards customer success management.

2020 19

2020 2019 2002 2008 19

Totango

MAY 30, 2019

Created in 2002, the awards honor and generate public recognition of the achievements and positive contributions of organizations and working professionals worldwide. Totango was honored for its leadership and innovation as the leading enterprise customer success platform.

Innovation 13

Innovation Leadership 2002 Customer Success 13

Gainsight

MAY 11, 2021

In 2002 while in college, Mindy wrote a short play with her roommate, Brenda Withers. The post Meet Mindy Kaling: Pulse Everywhere Keynote Speaker appeared first on Customer Success and Product Experience Software | Gainsight. I knew she was born in Cambridge, Massachusetts, to immigrant parents from India.

2014 52

2014 Entertainment 2002 2005 52