Gainsight
MARCH 1, 2024
In the dynamic landscape of Customer Success (CS), where relationships and outcomes intersect, the voices of female leaders are increasingly shaping the trajectory of the industry. When I started out in 2019, not many knew what a Customer Success Manager (CSM) was. What’s changed: What hasn’t changed?
CX Workout - Ideas Blog
OCTOBER 3, 2018
My name is Alexander Doak and I’m the Director of Customer Success at CX Workout. CX Workout is a Boston based customer experience design firm and a subsidiary of the Service Profit Chain Institute. StoryMiners was founded in 2002. It makes customers real. Full transcript below: Hello everyone!
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
CX Workout - Ideas Blog
OCTOBER 3, 2018
My name is Alexander Doak and I’m the Director of Customer Success at CX Workout. CX Workout is a Boston based customer experience design firm and a subsidiary of the Service Profit Chain Institute. StoryMiners was founded in 2002. It makes customers real. Full transcript below: Hello everyone!
SmartKarrot
APRIL 13, 2020
As companies are increasingly interested to use SaaS as a winning strategy, several recent trends in 2020 have been observed amongst top SaaS businesses: In 2020, it is very important for SaaS businesses to create customer-success functions and take a more proactive approach towards customer success management.
Gainsight
MAY 11, 2021
In 2002 while in college, Mindy wrote a short play with her roommate, Brenda Withers. There is another source of connection for B and Mindy; both have an incredible drive while embracing learning. A woman who is smart, breaking down stereotypes, and has an incredible connection to her audience.
SurveySparrow
DECEMBER 9, 2019
In 2002, I wrote my first book, Secret Service – Hidden Systems that Deliver Unforgettable Customer Service. What’s the importance of online survey tools in customer experience and service? John: Today’s illiterate are those who have an inability to truly make a deep connection with others.
CX Workout - Ideas Blog
OCTOBER 3, 2018
My name is Alexander Doak and I’m the Director of Customer Success at CX Workout. CX Workout is a Boston based customer experience design firm and a subsidiary of the Service Profit Chain Institute. StoryMiners was founded in 2002. It makes customers real. Full transcript below: Hello everyone!
Expert insights. Personalized for you.
59 
Let's personalize your content