Gainsight
MAY 29, 2024
Veeam, a modern data protection solution founded in 2005, is proof that both the immediate and ongoing benefits of peer-to-peer community engagement are critical for today’s organizations. Create Communities Specific to Members’ Strengths Veeam’s community started much like all communities in 2006—organically across multiple platforms.
CX Journey
MARCH 13, 2018
The good news is, more and more company leaders are starting to get that they need to focus on the customer experience; the bad news is, many – most – are still struggling with the concept , choosing instead to focus on sales, metrics, and maximizing shareholder value. The crazy thing is that they think that they are customer focused.
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Comm100
MARCH 2, 2022
One of the things organizations can do when faced with customer feedback indicating expectations are not being satisfied is reevaluating their approach to customer experience management. There are three distinct approaches for a customer experience management program. Closing the Delivery Gap.
Amity
NOVEMBER 25, 2014
Amity had the good fortune of sitting down with a pioneer in Customer Success, Paul Teshima the original SVP of Customer Success (circa 2005) at Eloqua – now the Founder and CEO of Nudge Software , to talk about demonstrating the need for Customer Success. Here are the “aha!” PT: All of the time.
ProProfs Chat
DECEMBER 23, 2019
Since Casper drove people to text from their mobile phones, it automatically received access to a database of phone numbers for a specific customer base. This campaign was followed by sending this specific customer base with promotional offers and discount coupons. Always Empower and Reward Your Employees.
Grade.us
AUGUST 18, 2020
The Local Guides program is most beneficial to businesses that are not actively managing their local presence and it helps by providing rich and relevant information to users. Garrett is the Head of Content at Grade.us, an online review management and marketing platform. Garrett Sussman.
Martin Hill-Wilson
MAY 27, 2015
From six in ten in 2005 to almost nine in ten today. People in the UK spent an average of 20 hours and 30 minutes online each week in 2014, over double the amount in 2005. From 30 minutes in 2005 to nearly two and a half hours in 2014. Expectations around autonomy and self management. The headlines are impressive.
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