Forrester's Customer Insights
FEBRUARY 3, 2021
Our latest update to our Digital Go-To-Market Review series for brands looks at the consumer electronics sector. Electronics store sales peaked in 2007, and since then, an ever-growing proportion of consumer electronics sales has moved online.*
Hello Customer
AUGUST 24, 2020
million domestic and professional customers and rely on great customer experience to attain their goal of becoming the preferred energy supplier in Belgium. The heat is on because in 2007 the government liberalized the market making it a price-driven and competitive environment. That used to be very time-consuming in the past.
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Hello Customer
AUGUST 24, 2020
million domestic and professional customers and rely on great customer experience to attain their goal of becoming the preferred energy supplier in Belgium. The heat is on because in 2007 the government liberalized the market making it a price-driven and competitive environment. That used to be very time-consuming in the past.
Martin Hill-Wilson
MAY 27, 2015
It’s all useful if you remember the golden rule of customer insight. Over a quarter ( 27%) of internet users regularly watches TV or films online, compared to one in ten in 2007. The use of social media has tripled since 2007. Some areas you might consider are: How they consume news e.g. TV. How they consume TV.
Horizon CX
SEPTEMBER 30, 2013
Those who had poor CX performance lagged behind the index by almost 20% - Watermark Investment Consulting Consistency: In the UK, a £100 investment in the National Consumer Satisfaction Index fund in 2007 would have by June 2011 returned £159 whilst the same investment in the FTSE 100 would have returned just £94.
Storyminers
JULY 6, 2020
Annette was named one of “The 100 Most Influential Tech Women on Twitter” by Business Insider and is regularly recognized by companies around the world as a top influencer in Customer Experience. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant.
Storyminers
JULY 6, 2020
Annette was named one of “The 100 Most Influential Tech Women on Twitter” by Business Insider and is regularly recognized by companies around the world as a top influencer in Customer Experience. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant.
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