SurveySensum

JULY 14, 2020

Customer Experience Manager at Cape Union Mart Group, Kia Abbott is driving the journey to become a customer-led, data-driven organization that can effectively create meaningful customer experiences that delight customers in stores and online. Andrew McFarland – Chief Customer Officer at Black Box.

2020 132

2020 Customer Experience Magazine Consulting 132

Storyminers

JULY 6, 2020

He has appeared in over 150 media and is regularly cited as a top customer experience thought leader. In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Adrian Swinscoe. Barry Dalton. Bob Thompson.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

He has appeared in over 150 media and is regularly cited as a top customer experience thought leader. In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Adrian Swinscoe. Barry Dalton. Bob Thompson.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

SmartKarrot

FEBRUARY 4, 2022

Founded in: 2007. MaintainX unique SaaS assists business managers and top-level executives improve their front-line activities. As a result, consumers end up having a positive experience when they interact with the business’ front-end executives. Service Now focuses on workplace innovation. Founded in: 2007.

2006 10

2006 2003 2010 2005 10

ProProfs Chat

AUGUST 8, 2019

Do you know that 52% of consumers make an additional purchase from a company after a positive customer service experience? Trust me, they all come looking for a good customer service experience, which at times, many brands fail to offer. You can learn a lot from someone’s failures and successes. Orders had errors. Taste Issues.

Customer Service 51

Customer Service Airlines E-support Brands 51

SmartKarrot

FEBRUARY 3, 2022

Brazil’s SaaS landscape is bustling, thanks to the number of innovative startups that entered the horizon in recent years. Creditas is an online marketplace for asset-backed consumer loans. Hi Platform is the leading customer relationship management platform in Brazil. Here’s the list for you –. Founded in: 2011.

E Commerce 10

E Commerce 2011 2012 2013 10

Comm100

FEBRUARY 6, 2018

Astute has specific CRM solutions for the industries such as the restaurant industry (McDonalds, Domino’s, and Buffalo Wild Wings use this CRM), the airline industry (serving British Airways and Aer Lingus), the CPG – or consumer packed goods — industry (McCormick and Co., Business Seeks All-in-One Customer Service Software.

Customer Engagement 42

Customer Engagement Engagement Social Media Omnichannel 42