2007 Customer Base Net Promoter Score Social Media 
Daniel Group
SEPTEMBER 23, 2021
I think you guys started in 2007. And I had come from a career in telecom where we’d done a number of mergers, major mergers and acquisitions, and in the context of doing that, we would always go in and look at what the customer base is. At the time, we were in the low seventies, as far as our net promoter score.
Comm100
NOVEMBER 13, 2022
“The increase in our customer base was causing such a huge uplift in chat volume, we knew that we had to install a chatbot. For customers, omnichannel means being able to reach out however they want, from any device. Providing excellent support across all channels is key because customers hate waiting for a response.
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Customer Guru
JANUARY 3, 2018
When we started the journey of Cloudnine in 2007, we did not have any great ambition of growing beyond one unit. From 2007, the way in which “word of mouth” can be propagated has changed with the onset of digital media. This made a huge change from how you look at digital media as a driver for word of mouth.
SurveySensum
JULY 14, 2020
He is a prolific Writer, Service Management and Support Industry Analyst, and an International Speaker with a specialization in exploring the connection between customer service and technology, with extensive experience in the IT and technology industries. Ingrid Lindberg – Keynote Speaker, CXO, Founder, and CEO of Chief Customer.
ProProfs Chat
AUGUST 8, 2019
But you need to know that good customer service stories aren’t made in a day or two. Understand this, big names of each sector have worked for years to build a loyal customer base. By learning about every customer, their pain points, what they really expect and how they wish to see themselves when approaching a brand.
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