How to Improve Customer Service – A Complete Guide of Tools, Tech & Tips
Comm100
NOVEMBER 13, 2022
To accommodate the growing number of digital channels, organizations are now moving to an omnichannel support model, which we’ll look at more in the next chapter. The state of customer service has also seen a rise in the agent experience, or AX. Adopt omnichannel . 84% of chats are resolved by the bot without human intervention.
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