Strativity

JULY 16, 2014

Strativity Group’s next Customer Experience Management (CEM) Certification program will be held in Orlando, FL., Developing customer experiences in an era where the power in the company/customer relationship has shifted to the customer. Mapping and prioritizing the customer journey.

2014 40

2014 Customer Experience Management CEM Customer Experience 40

Daniel Group

SEPTEMBER 23, 2021

They are fantastic young people who have brought a lot of innovation and energy into the industry and into our company. I think you guys started in 2007. What were management key objectives for getting into CX and getting this program going back then? The Holt family is fifth generation today. Peter and Corinna run the company.

Net Promoter Score 98

Net Promoter Score 2008 Social Media Feedback 98

SurveySensum

JULY 14, 2020

With over 20 years’ of extensive work experience across the Big 4 Assurance & Consulting Companies, plus Two Major Telecom companies in Indonesia, Rudy Dalimunthe is currently working with Indonesia’s #1 E-Commerce company, Tokopedia. Kia Abbott – CCXP and Customer Experience Manager at Cape Union Mart Group.

2020 132

2020 Customer Experience Magazine Consulting 132

SuiteCX

NOVEMBER 3, 2015

But how do you ensure the investment you place in CX will be well spent? After 20 years of experience in Customer Experience Management consulting, we have determined that there are six key steps to deliver a best-‐in-‐class customer experience.

Customer Experience 40

Customer Experience 2015 2014 Multi-Channel 40

Storyminers

JULY 6, 2020

He has appeared in over 150 media and is regularly cited as a top customer experience thought leader. In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Adrian Swinscoe. Barry Dalton. Bob Thompson.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

He has appeared in over 150 media and is regularly cited as a top customer experience thought leader. In addition to his customer experience work, Adam is an angel investor with an interest in entrepreneurs who disrupt the status quo through innovation. Adrian Swinscoe. Barry Dalton. Bob Thompson.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

Grade.us

JUNE 30, 2020

RapidSMS is a free, open-source SMS tool that was originally built by UNICEF’s innovation unit in 2007. GatherUp is another specialist that’s focused on review and customer experience management. SlickText offers a freebie plan. Fifty texts per mo, one keyword, unlimited contacts. Twilio free.

Marketing 61

Marketing Wireless Government 2007 61