Customer Bliss
MAY 10, 2016
In his work with the Board of Regents, the National Board, senior staff, volunteers and external agencies and partner firms Samir advocates for visitor-centric and market-oriented strategies across four functional areas: service design, visitor studies, marketing, and experience design.
Wootric
FEBRUARY 14, 2019
Director Analyst: Senior research analyst & executive advisor on Customer Experience at Gartner. He has implemented successful CX, VoC, social media and marketing programs and led highly-engaged teams, both co-located and remote around the globe. Why we love Sarang: Sarang’s head of Customer Success at Wootric.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ClearAction
MAY 28, 2015
When you connect the feedback dots, you make things better for all customers, not just one at a time. Q: Can companies turn their customer experience reputation around? An example is Suntrust Bank , who saw the financial meltdown in 2008 as an opportunity to see how they could rebuild trust with their customers.
Storyminers
JULY 6, 2020
Her areas of expertise include market research, program management, marketing, instructional design, and training. Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Annette Franz.
Storyminers
JULY 6, 2020
Her areas of expertise include market research, program management, marketing, instructional design, and training. Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Annette Franz.
ClearAction
AUGUST 21, 2016
To get more insight on this disconnect, I sat down with Lynn Hunsaker , a customer experience expert who helps companies love and be loved by their customers, through her firms, ClearAction and Marketing Operations Partners. When you connect the feedback dots, you make things better for all customers, not just one at a time.
Experience Matters
DECEMBER 31, 2014
Five Questions That Drive Customer Journey Thinking. Free eBook: The 6 Laws Of Customer Experience (2008). Infographic: The Six Laws of Customer Experience. Net Promoter Score and Market Share For 60 Tech Vendors (2012). Seven Steps for Developing Customer Journey Maps (2013).
Expert insights. Personalized for you.
0 
Let's personalize your content