How to Turn NPS Detractors Into Promoters
Lumoa
JANUARY 2, 2022
In contrast, the success rate of selling to existing customers is anywhere between 60% and 70%. So, focusing on customer retention is the better option. How to Turn Detractors into Promoters Did you know that a 5% reduction in customer churn rate can increase profits by 25 to 95% ? Learn about what makes them tick.
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